Referral comments are a powerful tool for seamless communication with contact centres. Use this feature to:

• Respond to clarifications from contact centres directly.
• Keep all discussions related to a referral in one place.
• Maintain a clear record of conversations for better tracking.

Important Notes:

• Referral comments are only available for NHG and NUH SOCs.
• If you have queries about other referrals, contact [email protected] for guidance.

How to Use Referral Comments:

1. Open any referral in your dashboard.
2. Locate the Referral Comments section in the side panel.
3. Use the message box to respond to clarifications.
4. The contact centre will automatically receive your response.

You’ll also receive an email notification whenever the contact centre replies.